As members of the Centenary University community, all officers, faculty, staff members and students are responsible for conducting themselves with the highest ethical standards.
The University values integrity, honesty and fairness and strives to integrate these values into its teaching, scholarship, business practices, and daily interactions among all members of the campus community. Persons representing the University must conduct themselves at all times with the highest ethical standards and in a manner that will withstand the sharpest scrutiny.
If you have a complaint related to academics you should first try to resolve it with your instructor, the Department Chair or the Chief Academic Officer in that order. The academic grievance process is published in the annual edition of the University Catalog. You may contact the Provost at the address listed below.
If your concern relates to financial aid or tuition and fees, you should contact the Financial Aid Office (908-852-1400 ext. 2350 or finaid@centenaryuniversity.edu) or the Student AccountsOffice (908-852-1400 ext. 2245 or studentaccounts@centenaryuniversity.edu).
Centenary University is committed to an academic and work environment free of harassment and disruptive behavior, and to providing an equal opportunity work environment where every member of the University community is treated with fairness, dignity and respect. No one shall discriminate against any individual on the basis of race, color, religion, sex, age, disability, national origin, sexual preference, genetic information or any other factor prohibited by law. A detailed Anti-Harassment, Discrimination and Retaliation Policy can be found in the Student Handbook, Staff Handbook and Faculty Handbook. All members of the University community, especially supervisors, must be familiar with laws, regulations and policies specifically related to employment matters including equal employment opportunity and harassment.
The University’s policy and grievance process can be found in the University’s policy on Harassment, Domestic Violence, Dating Violence, sexual assault, non-discrimination and retaliation located here.
The New Jersey Department of Education has authorized the University to offer baccalaureate and master’s degrees. Information regarding the New Jersey Department of Education formal complaint procedure can be found on the NJ Department of Education website. http://www.state.nj.us/highereducation/
Centenary University seeks to deliver all of our fully online programs in every state. However, the complexity and fluidity of requirements in some states, including differing requirements by academic program make this impractical. To contact the appropriate regulator, please consult the following list:
Alabama
Alabama Department of Postsecondary Education
Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130
https://www.accs.edu/about-accs/private-school-licensure/complaints/
Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
https://acpesecure.alaska.gov/
Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
http://ppse.az.gov/complaint
Arkansas
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
California
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
http://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut
Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
http://www.ctohe.org/StudentComplaints.shtml
Delaware
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901
http://www.doe.k12.de.us
District of Columbia
Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
Florida
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Phone: (770) 414-3300
http://www.gnpec.org/consumer-resources
Hawaii
HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327
http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho
Idaho State Board of Education
State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037
http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois
Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404
http://www.ibhe.state.il.us/consumerinfo/complaint.htm
Indiana
Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984
or
Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
http://www.in.gov/che/2744.htm
Iowa
Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas
Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky
Director of Postsecondary Licensing
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
http://cpe.ky.gov/campuses/consumer_complaint.html
Louisiana
Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
https://www.ag.state.la.us/Page/ConsumerDispute
Maine
Higher Education Specialist
Maine Department of Education
23 State House Station
Augusta, Maine 04333
http://www.maine.gov/doe/specialed/support/dispute/procedures/complaintinvestigation.html
Maryland
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
http://www.oag.state.md.us/Consumer/complaint.htm
Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintform.asp
Michigan
Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P O Box 30018
Lansing MI 48909
http://www.michigan.gov/lara/0,4601,7-154-35299_61343_35395_35396-139958--,00.html
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.ihl.state.ms.us/mcca/downloads/studentcomplaintform.pdf
Director
Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
http://www.mccb.edu/pdfs/pg/PSComplaintForm.pdf
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
http://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana
Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
Nebraska
Nebraska's Coordinating Commission for Postsecondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005
http://www.ccpe.state.ne.us/PublicDoc/Ccpe/Complaint.asp
Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
https://ag.nv.gov/Complaints/File_Complaint/
New Hampshire
Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
http://www.education.nh.gov/highered/compliance-allegation.htm
New Jersey
Office of the Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
https://www.state.nj.us/treas/highereducation/contactus.shtml
New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
New York
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies,
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu
North Dakota
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
http://www.ndus.edu/system/state-authorization/
Ohio
State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
Oklahoma
Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Oregon
Director of Private Postsecondary Education
Higher Education Coordinating Commission
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Juan.baez-arevalo@state.or.us
Pennsylvania
Pennsylvania Department of Education
Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
http://www.education.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474
Rhode Island
Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903
http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf
South Carolina
South Carolina Commission on Higher Education –Academic Affairs and Licensing
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
South Dakota
South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
Tennessee
Tennessee Higher Education Commission – Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints
http://tn.gov/thec/Divisions/LRA/PostsecondaryAuth/ComplaintForm.pdf
Texas
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
https://www1.thecb.state.tx.us/Apps/CRAFT/Home/Create
Utah
Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114
http://consumerprotection.utah.gov/complaints/index.html
Vermont
Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501
http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf
Virginia
State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219
http://www.schev.edu/forms/StudentComplaintInformation.pdf
Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98540-3430
http://www.wsac.wa.gov/protecting-education-consumers
West Virginia
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800
http://www.wvhepc.com/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
Wisconsin
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
http://eab.state.wi.us/resources/complaint.asp
Wyoming
Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609
Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250
Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941
Guam Board of Regents
UOG Station
Mangilao, Guam 96923
Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
http://www.ce.pr.gov/
Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, Marshall Islands 96960
Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940
US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674
In the event that you believe you have a serious complaint against the university that does not fall into any of the categories listed above, the following list will outline the appropriate individual(s) where you may communicate your complaint:
The complaint should be made promptly in writing and signed by the individual making the report. Complaints will be confidentially reviewed and investigated by the Office of Human Resources, the University’s external auditor or any other person which the University deems appropriate. The University will protect from retaliation anyone who makes a good faith effort to appropriately disclose actual or perceived violations.
The university also maintains an anonymous toll-free hotline (800) 401-8004 (English speaking) (800) 216-1288 (Spanish speaking); websites: https://www.lighthouse-services.com/centenaryuniversity; email: reports@lighthouse-services.com or fax: (215) 689-3885 where a complaint or violation may be reported.
Reports can be submitted to any one of the individuals listed below:
Dr. Dale G. Caldwell
President
Centenary University
400 Jefferson Street
Hackettstown, NJ 07840 908-852-1400
dale.caldwell@centenaryuniversity.edu
Mr. Denton Stargel
Vice President for Finance/CFO
Centenary University
400 Jefferson Street
Hackettstown, NJ 07840 908-852-1400
Denton.Stargel@centenaryuniversity.edu
Dr. Amy D’Olivo
VP for Academic Affairs & Chief Academic Officer
Centenary University
400 Jefferson Street
Hackettstown, NJ 07840 908-852-1400
Amy.Dolivo@centenaryuniversity.edu
Ms. Christine Rosado
Director of Human Resources
Centenary University
400 Jefferson Street
Hackettstown, NJ 07840 908-852-1400
Christine.Rosado@centenaryuniversity.edu
If your complaint is regarding wrongful conduct or improprieties in accounting, auditing or internal control practices, you may contact anyone listed below. Any member of the Centenary University Community who has concerns about possible Wrongful Conduct or improprieties in accounting, auditing, or internal control practices or processes should report such concerns in writing with as much detail as possible to any of the individuals listed below. The written report should be signed by the reporting individual. Reports of violations will be confidentiality reviewed or investigated by the persons the University deems appropriate. The University will protect from retaliation anyone who makes a good faith effort to disclose appropriately an alleged impropriety.
Ms. Susan Bateman
Chair-Audit Committee
Centenary University Board of Trustees
DiFrancesco Bateman
15 Mountain Boulevard
Warren, NJ 07059
908-757-7800
Mr. Joseph Sassa III
Centenary University External Auditor
Partner at Baker Tilly
1650 Market Street
Philadelphia, PA 19103-7341
215-972-2359
Dr. Dale G. Caldwell
President
Centenary University
400 Jefferson Street
dale.caldwell@centenaryuniversity.edu
Hackettstown, NJ 07840 908-852-1400
Marie D. Suozzo, Esq.
Boyar, Suozzo & Motyczka
10 North Park Place
Morristown, NJ 07960
973-538-8008
mds@bsmlaw.net
The Middle States Commission on Higher Education recognizes the value of information provided by students, employees, and others in determining whether an institution’s performance is consistent with the Commission’s standards and expectations for accreditation. The Commission’s interest also is in assuring that member institutions maintain appropriate grievance procedures and standards of procedural fairness and that procedures are followed appropriately. Individuals can submit at any time information regarding an institution’s compliance with Commission, Requirements of Affiliation, standards, or policies or regarding an institution’s compliance with its own policies or procedures.
Policies, Procedures, and Guidelines
Individuals interested in submitting information regarding an institution’s accreditability to be considered during an upcoming accreditation review should follow the policy on Third-Party Comment. The Commission reserves the right to review incoming complaints under either policy as appropriate to the circumstances.