Complaint Procedures
As members of the Centenary University community, all officers, faculty, staff members and students are responsible for conducting themselves with the highest ethical standards
The University values integrity, honesty and fairness and strives to integrate these values into its teaching, scholarship, business practices, and daily interactions among all members of the campus community. Persons representing the University must conduct themselves at all times with the highest ethical standards and in a manner that will withstand the sharpest scrutiny.
If you have a complaint related to academics you should first try to resolve it with your instructor, the Department Chair or the Chief Academic Officer in that order. The academic grievance process is published in the annual edition of the University Catalog. You may contact the Provost at the address listed below.
If your concern relates to financial aid or tuition and fees:
Financial Aid Office
(908) 852-1400 ext. 2350
finaid@centenaryuniversity.edu
Student Accounts Office
(908) 852-1400 ext. 2245
studentaccounts@centenaryuniversity.edu
Centenary University is committed to an academic and work environment free of harassment and disruptive behavior, and to providing an equal opportunity work environment where every member of the University community is treated with fairness, dignity and respect. No one shall discriminate against any individual on the basis of race, color, religion, sex, age, disability, national origin, sexual preference, genetic information or any other factor prohibited by law. A detailed Anti-Harassment, Discrimination and Retaliation Policy can be found in the Student Handbook, Staff Handbook and Faculty Handbook. All members of the University community, especially supervisors, must be familiar with laws, regulations and policies specifically related to employment matters including equal employment opportunity and harassment.
The University’s policy and grievance process can be found in the University’s policy on Harassment, Domestic Violence, Dating Violence, sexual assault, non-discrimination and retaliation.
The New Jersey Department of Education has authorized the University to offer baccalaureate and master’s degrees. Information regarding the New Jersey Department of Education formal complaint procedure can be found on NJ Department of Education.
State Authorization
Centenary University seeks to deliver all of our fully online programs in every state. However, the complexity and fluidity of requirements in some states, including differing requirements by academic program make this impractical. To contact the appropriate regulator, please consult the following list:
Alabama Department of Postsecondary Education
Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130
https://www.accs.edu/about-accs/private-school-licensure/complaints/
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
https://acpe.alaska.gov/consumerprotection
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
http://ppse.az.gov/complaint
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
https://sbpce.wufoo.com/forms/form-8040-complaint-form
California Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
http://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut Office of Financial & Academic Affairs for Higher Education
61 Woodland Street
Hartford, CT 06105-2326
http://www.ctohe.org/StudentComplaints.shtml
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, Delaware 19901
https://education.delaware.gov/families/college-career-life/college-scholarship-financial-aid/dheo-forms/student-complaint-inquiry-form/
District of Columbia – Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
Florida – Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
https://www.fldoe.org/policy/cie/
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
(770) 414-3300
https://gnpec.georgia.gov/complaint-forms
Hawaii HPEAP Administrator
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327
http://cca.hawaii.gov/hpeap/student-complaint-process/
Idaho State Board of Education
State Coordinator for Private Colleges & Proprietary Schools
650 West State Street
PO Box 83720
Boise, Idaho 83720-0037
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/
Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701-1404
http://www.ibhe.org/
Indiana – Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, Indiana 46204-1984
or
Accreditation Coordinator
Indiana Board for Proprietary Education/
Indiana Commission for Higher Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
http://www.in.gov/che/2744.htm
Iowa College Student Aid Commission
430 East Grand Ave., FL 3
Des Moines, IA 50319-1920
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson St., Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
Kentucky – Director of Postsecondary Licensing
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
http://cpe.ky.gov/campuses/consumer_complaint.html
Louisiana – Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
https://www.ag.state.la.us/Page/ConsumerDispute
Maine Higher Education Specialist
Maine Department of Education
23 State House Station
Augusta, Maine 04333
http://www.maine.gov/doe/specialed/support/dispute/procedures/complaintinvestigation.html
Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
https://www.marylandattorneygeneral.gov/Pages/CPD/complaint.aspx
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
https://www.mass.edu/forstufam/complaints/complaints.asp
Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P O Box 30018
Lansing MI 48909
https://www.michigan.gov/lara/bureau-list/cscl/licensing
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.ihl.state.ms.us/mcca/downloads/studentcomplaintform.pdf
Director
Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
https://www.mccb.edu/student-consumer-info
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
https://dhewd.mo.gov/media/pdf/complaint-resolution-policy
Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
Nebraska’s Coordinating Commission for Postsecondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
https://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20Form%20Initial%20Fillable.pdf
New Hampshire Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
https://www.education.nh.gov/pathways-education/higher-education-new-hampshire
New Jersey Office of the Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
https://www.state.nj.us/treas/highereducation/contactus.shtml
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx
New York State Education Department
Office of College and University Evaluation
EBA Room 9696
89 Washington Avenue
Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu
North Dakota Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
http://www.ndus.edu/system/state-authorization/
Ohio – State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
https://scr.ohio.gov/information-for-students/file-a-complaint/6-file-a-complaint
Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
http://www.okhighered.org/current-college-students/complaints.shtml
Oregon Director of Private Postsecondary Education
Higher Education Coordinating Commission
1500 Valley River Drive, Suite 100
Eugene, OR 97401
Juan.baez-arevalo@state.or.us
https://www.nc-sara.org/agency/oregon-higher-education-coordinating-commission
Pennsylvania Department of Education
Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/pages/students-complaints.aspx
Rhode Island Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903
https://riopc.edu/policies/student-complaint-procedures/
South Carolina Commission on Higher Education – Academic Affairs and Licensing
1122 Lady Street, Suite 300
Columbia, SC 29201
https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Complaint_Procedures_and_Form.pdf
South Dakota Office of the Attorney General
1302 E. Highway 14, Suite 1
Pierre, SD 57501-8501
https://atg.sd.gov/complaintform.aspx#gsc.tab=0
Tennessee Higher Education Commission – Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
ATTN: Complaints
https://www.tn.gov/content/dam/tn/thec/bureau/student_aid_and_compliance/dpsa/links-and-forms/Complaint%20Form.pdf
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
https://www.highered.texas.gov/student-complaints/
Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South
Salt Lake City, UT 84114
http://consumerprotection.utah.gov/complaints/index.html
Postsecondary Approval Coordinator
Vermont Agency of Education
120 State Street, 4th Floor
Montpelier, VT 05620-2501
https://education.vermont.gov/sites/aoe/files/documents/edu-postsecondary-program-complaint-resolution.pdf
Virginia State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219
http://www.schev.edu/forms/StudentComplaintInformation.pdf
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98540-3430
http://www.wsac.wa.gov/protecting-education-consumers
West Virginia Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800
https://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
https://dsps.wi.gov/Pages/Programs/EducationalApproval/EAPFileAComplaint.aspx
Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060
https://edu.wyoming.gov/wp-content/uploads/2021/10/Student-Complaint-Process.pdf
American Samoa Board of Education
P.O. Box 2609
Pago Pago, AS 96799-2609
Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250
Federated States of Micronesia
P.O. Box PS 87
Palikir, Pohnpei, FM 96941
Guam Board of Regents
UOG Station
Mangilao, Guam 96923
Puerto Rico Council on Higher Education
P.O. Box 19900
San Juan, PR 00910-1900
http://www.ce.pr.gov/
Republic of Marshall Islands
P.O. Box 1436
Majuro, Marshall Islands 96960
Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940
US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674
In the event that you believe you have a serious complaint against the university that does not fall into any of the categories listed above, the following list will outline the appropriate individual(s) where you may communicate your complaint:
The complaint should be made promptly in writing and signed by the individual making the report. Complaints will be confidentially reviewed and investigated by the Office of Human Resources, the University’s external auditor or any other person which the University deems appropriate. The University will protect from retaliation anyone who makes a good faith effort to appropriately disclose actual or perceived violations.
The university also maintains an anonymous toll-free hotline.
(800) 401-8004 (English speaking)
(800) 216-1288 (Spanish speaking)
Fax: (215) 689-3885
https://www.lighthouse-services.com/centenaryuniversity
reports@lighthouse-services.com
Reports can be submitted to any one of the following individuals:
NEED NEW INFO
If your complaint is regarding wrongful conduct or improprieties in accounting, auditing or internal control practices, you may contact anyone listed below. Any member of the Centenary University Community who has concerns about possible Wrongful Conduct or improprieties in accounting, auditing, or internal control practices or processes should report such concerns in writing with as much detail as possible to any of the individuals listed below. The written report should be signed by the reporting individual. Reports of violations will be confidentiality reviewed or investigated by the persons the University deems appropriate. The University will protect from retaliation anyone who makes a good faith effort to disclose appropriately an alleged impropriety.
Mr. Joseph Sassa III
Centenary University External Auditor
Partner at Baker Tilly
1650 Market Street
Philadelphia, PA 19103-7341
(215) 972-2359
Marie D. Suozzo, Esq.
Boyar, Suozzo & Motyczka
10 North Park Place
Morristown, NJ 07960
(973) 538-8008
mds@bsmlaw.net
The Middle States Commission on Higher Education recognizes the value of information provided by students, employees, and others in determining whether an institution’s performance is consistent with the Commission’s standards and expectations for accreditation. The Commission’s interest also is in assuring that member institutions maintain appropriate grievance procedures and standards of procedural fairness and that procedures are followed appropriately. Individuals can submit at any time information regarding an institution’s compliance with Commission, Requirements of Affiliation, standards, or policies or regarding an institution’s compliance with its own policies or procedures.
Policies, procedures, and guidelines
Individuals interested in submitting information regarding an institution’s accreditability to be considered during an upcoming accreditation review should follow the policy on Third-Party Comment. The Commission reserves the right to review incoming complaints under either policy as appropriate to the circumstances.
Got Questions?
Feel free to reach out to us directly any time.